Alternatively if you require shipping and product information, you can email firstname.lastname@example.org.
I’m having an issue with my fridge - what do I do?
Your first point of call should always be your product manual. If you don’t have a copy of this with you, you can find it on the product page on our website. Your manual will have relevant troubleshooting options depending on what fault you’re experiencing with your fridge.
We always encourage you to complete the troubleshooting to the best of your ability prior to visiting a service agent because if there is no manufacturing fault found with your product, you will be charged the assessment fee by the service agent.
Your warranty period is specified in your product manual. To summarise, please refer to below.
Warranty Periods (September, 2020)
Infinity Fibreglass Fridge/Freezers
Infinity Fibreglass Iceboxes
I have a fridge/icebox purchased through Supercheap Auto and I have a warranty issue. How do I proceed?
What information do I need to make a warranty claim? Do you have repairers around Australia?
I purchased a second hand unit off another person, a friend or off the internet, do I still get a warranty?
My fridge is installed in my caravan. How can I get it looked at for repair?
Do you cover call out fees for service agents to come to me?
My fridge is in for repair, can you give me a loan fridge?
No we can’t. We will endeavor to make you aware of any wait times prior to you dropping your fridge off and ask that you be reasonable in allowing us sufficient time to properly assess and work on your fridge.
I ordered a product from you, but now I've changed my mind, what do I do?
If you your order hasn't been dispatched yet, please call 1300 385 665 and we can cancel your order for you on the spot for a full refund.
If you have received the item, and have changed your mind after receiving it, you are only eligible to return the product if it is new, unused and has all original components and packaging. You are liable for returning the item to us at your own expense, and there is a $50 re-stocking fee applicable to all change of minds. Shipping is non-refundable on change of mind returns.
Does EvaKool warranty cover commercial use?
EvaKool warranty does not extend to any products acquired for the purposes of re-supply, to be used up or transformed in a production or manufacture process or in repairing other goods. To the extent permitted by law, this warranty does not extend to any claim for damages that you or any other person may have for any loss (including without limitation consequential damages or loss of profit) or damage howsoever caused.
For more information regarding commercial use, or to enquire about purchasing EvaKool products for commercial use, please contact email@example.com.