Warranty Policy

 

At EvaKool we strive to provide friendly and comprehensive support to our valued customers. Here are some answers to more commonly asked questions that we receive.

 

For further assistance, please contact 1300 385 665 or email warranty@evakool.com for technical assistance.


Alternatively if you require shipping and product information, you can email sale@evakool.com.

 

WARRANTY

 

I’m having an issue with my fridge - what do I do?


Your first point of call should always be your product manual. If you don’t have a copy of this with you, you can find it on the product page on our website. Your manual will have relevant troubleshooting options depending on what fault you’re experiencing with your fridge.

 

We always encourage you to complete the troubleshooting to the best of your ability prior to visiting a service agent because if there is no manufacturing fault found with your product, you will be charged the assessment fee by the service agent.

 

Please click here for basic troubleshooting.


How long is the warranty on my unit?

 

Your warranty period is specified in your product manual. To summarise, please refer to below. 


 

Series 

Warranty Periods (September, 2020) 

All Components 

Compressor Only 

Infinity Fibreglass Fridge/Freezers 

4 Years 

5 Years 

Infinity Fibreglass Iceboxes 

5 Years 

 

IceKool Iceboxes 

5 Years 

 

TravelMate 

3  Years 

5 Years 

Drawer Fridge 

2 Years 

5 Years 

Glacier 

2 Years 

2 Years 

KoolMate 

2 Years 

2 Years 

Platinum Uprights 

2 Years 

2 Years  



I have a fridge/icebox purchased through Supercheap Auto and I have a warranty issue. How do I proceed?

 

The Ridge Ryder range through Supercheap Auto must be taken back to your local Supercheap Auto store if you wish to make a warranty claim. The units will then be tested in store and sent back to Evakool if required. This also applies to XTM by BCF and Maxi Trac by Repco.

 

What information do I need to make a warranty claim? Do you have repairers around Australia?

 

You must supply a copy of your proof of purchase to have your item assessed and repaired under warranty. EvaKool offers service and warranty directly at its HQ in Caloundra (please refer to our website for current business hours). Alternatively if you are travelling, you can use our Service Agent map to find your closest service agent.

 

Please note, you will need to allow adequate time for your service agent to properly assess your fridge and have the opportunity to repair it and then test it afterwards. It’s important to us that we’re given this opportunity and can repair your fridge properly rather than rush through the job or have the fridge collected before any work will be done.

 

I purchased a second hand unit off a friend/the internet, do I still get a warranty?

 

No - warranty on EvaKool manufactured products is not transferable and only applies to the original purchaser of the product.

 

The only time a warranty is available on a “second hand” product is when you purchase a red dot or reconditioned item directly from EvaKool.

 

My fridge is installed in my caravan. How can I get it looked at for repair?


EvaKool does not cover the cost of installation or removal of fridges from caravans or motorhomes and in most cases, your fridge will need to be removed from your caravan to be properly assessed. If you are unable to do this yourself, we recommend you get in touch with a local auto electrician or the business that installed your fridge; they may be able to offer assistance.

 

Do you cover call out fees for service agents to come to me?


No we don’t. Our products are designed to either be portable. We do not cover any service agent call out fees.


My fridge is in for repair, can you give me a loan fridge?


No we can’t. We will endeavour to make you aware of any wait times prior to you dropping your fridge off and ask that you be reasonable in allowing us sufficient time to properly assess and work on your fridge.


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Our warranty process is in-line with the relevant consumer warranty and guarantees which are applicable. Please refer to the ACCC brochure here.