Warranty Policy

 

At EvaKool we strive to provide friendly and comprehensive support to our valued customers. Here are some answers to more commonly asked questions that we receive.

 

For further assistance, please contact 1300 385 665 or email warranty@evakool.com for technical assistance.


Alternatively if you require shipping and product information, you can email sales@evakool.com.

 

WARRANTY

 

I’m having an issue with my fridge - what do I do?


Your first point of call should always be your product manual. If you don’t have a copy of this with you, you can find it on the product page on our website. Your manual will have relevant troubleshooting options depending on what fault you’re experiencing with your fridge.

 

We always encourage you to complete the troubleshooting to the best of your ability prior to visiting a service agent because if there is no manufacturing fault found with your product, you will be charged the assessment fee by the service agent.

 

Please click here for basic troubleshooting.


How long is the warranty on my unit?

 

Your warranty period is specified in your product manual. To summarise, please refer to below. 


 

Series 

Warranty Periods (September, 2020) 

All Components 

Compressor Only 

Infinity Fibreglass Fridge/Freezers 

4 Years 

5 Years 

Infinity Fibreglass Iceboxes 

5 Years 

 

IceKool Iceboxes 

5 Years 

 

TravelMate 

3  Years 

5 Years 

Drawer Fridge 

2 Years 

5 Years 

Glacier 

2 Years 

2 Years 

KoolMate 

2 Years 

2 Years 

Platinum Uprights 

2 Years 

2 Years  



I have a fridge/icebox purchased through Supercheap Auto and I have a warranty issue. How do I proceed?

What information do I need to make a warranty claim? Do you have repairers around Australia?

I purchased a second hand unit off another person, a friend or off the internet, do I still get a warranty?

My fridge is installed in my caravan. How can I get it looked at for repair?

Do you cover call out fees for service agents to come to me?

My fridge is in for repair, can you give me a loan fridge?


No we can’t. We will endeavor to make you aware of any wait times prior to you dropping your fridge off and ask that you be reasonable in allowing us sufficient time to properly assess and work on your fridge.


I ordered a product from you, but now I've changed my mind, what do I do?


If you your order hasn't been dispatched yet, please call 1300 385 665 and we can cancel your order for you on the spot for a full refund. 


If you have received the item, and have changed your mind after receiving it, you are only eligible to return the product if it is new, unused and has all original components and packaging. You are liable for returning the item to us at your own expense, and there is a $50 re-stocking fee applicable to all change of minds. Shipping is non-refundable on change of mind returns.

Does EvaKool warranty cover commercial use?



EvaKool warranty does not extend to any products acquired for the purposes of re-supply, to be used up or transformed in a production or manufacture process or in repairing other goods. To the extent permitted by law, this warranty does not extend to any claim for damages that you or any other person may have for any loss (including without limitation consequential damages or loss of profit) or damage howsoever caused.


For more information regarding commercial use, or to enquire about purchasing EvaKool products for commercial use, please contact sales@evakool.com.


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Our warranty process is in-line with the relevant consumer warranty and guarantees which are applicable. Please refer to the ACCC brochure here.






No we don’t. Our products are designed to be portable. We do not cover any service agent call out fees.



EvaKool does not cover the cost of installation or removal of fridges from caravans or motorhomes and in most cases, your fridge will need to be removed from your caravan to be properly assessed. If you are unable to do this yourself, we recommend you get in touch with a local auto electrician or the business that installed your fridge; they may be able to offer assistance.

 

 

No - warranty on EvaKool manufactured products is not transferable and only applies to the original purchaser of the product.

 

The only time a warranty is available on a “second hand” product is when you purchase a red dot or reconditioned item directly from EvaKool.

 

 

You must supply a copy of your proof of purchase to have your item assessed and repaired under warranty. EvaKool offers service and warranty directly at its HQ in Caloundra (please refer to our website for current business hours). Alternatively if you are travelling, you can use our Service Agent map to find your closest service agent.

 

Please note, you will need to allow adequate time for your service agent to properly assess your fridge and have the opportunity to repair it and then test it afterwards. It’s important to us that we’re given this opportunity and can repair your fridge properly rather than rush through the job or have the fridge collected before any work will be done.

 

 

The Ridge Ryder range through Supercheap Auto must be taken back to your local Supercheap Auto store if you wish to make a warranty claim. The units will then be tested in store and sent back to Evakool if required. This also applies to XTM by BCF and Maxi Trac by Repco.